Moving from one part of the country to another is a difficult and time-consuming task. It entails a variety of duties, such as locating a new home in an unfamiliar location, researching and enrolling children in school or colleges, and so on. Although the packers and movers in Hyderabad can help you collect all your stuff and arrange them for the relocation, it entails a lot of planning and scheduling. The professionals of Packers and Movers in Secunderabad usually has the large loading vans and vehicles for carrying but that also involves a high level of danger because some of the objects are brittle in nature and can be easily broken during the relocation. Also, during the journey, there is a chance of theft and robbery. Therefore, the use of adequate packing material and proper packing of the material is essential.
Who are packers and movers?
Packers and movers are professionals trained to assist you in packing your goods and then moving them to the new location efficiently and conveniently.
One of the most remarkable characteristics of packers and movers is that they accept complete responsibility for their possessions, and it is up to them to collect damages if they are damaged.
When these types of services first began in India, there were two distinct groups of workers who were responsible for two distinct sets of tasks: one was in charge of packing all of your things in appropriate packing materials, and the other was in charge of transporting those goods. For instance, in bike transport in Hyderabad, one would be responsible for the packaging and the other for transportation of the vehicle.
With the passage of time, however, both of these operations are now supplied by a single service provider.
In the market, there are normally two sorts of packers and movers. Firstly, public or local packers and movers, who assist the general population in relocating their possessions from one location to another when they relocate their homes, and secondly, industrial packers and movers, who assist industries in relocating their goods for various causes. In general, employing a professional company that performs these services is preferable because they provide better guarantee and protection for your purchases.
Misappropriation of goods during transportation
Several incidences of muggings have been reported by people, in which truck drivers misappropriated their belongings while moving their items and left. A packers and movers firm, on the other hand, assumes complete responsibility for your belongings. However, there can be issues with the organisation that provides moving companies. There have been several instances where packers and movers’ skills have been shown to be inadequate.
Types of deficiencies on the part of Packers and Movers
There are some flaws in the packing and moving services that you should be aware of before complaining to the provider. This will help you claim damages more effectively:
Late delivery of goods
When you hire a packers and movers service, you will always be required to sign contracts in which the time of delivery of goods is specified, and if the firm fails to deliver your items on that certain day, you have the legal right to sue or take legal action against them. This is not a great concern if a person’s local things need to be moved, but in the case of an industrial transfer, a slight delay can lead to significant losses for their companies.
Lost or damaged goods
This is amongst the most critical areas of worry while transporting goods and must be addressed with extreme caution. People frequently say that things were broken after delivery, or that goods were misplaced in some circumstances. This is a major blunder on the side of the corporation, as they are responsible for properly and safely acquiring your products.
Extra delivery charges
It is frequently seen that packers and movers companies charge additional delivery charges after their work is done; even when this is not indicated anywhere in the contract signed by you, and in other cases, they charge you for the services only before they deliver the goods. Customers must be informed of the terms and conditions that they have agreed in the contract in order to avoid being duped by the businesses.
Legal actions against Packer and Movers company if they fail to deliver your goods safely
The first step to resolving your issue should be to contact the corporation directly and ask them to fix their issues before proceeding with any legal actions or legal litigation. If they refuse to do so or do not respond to your questions, you should pursue legal action. One of the most important things to remember when dealing with the firm is to use a means of communication that can be used as evidence in a court of law for future legal procedures. Instead of telephonic chats, you should try to reach them by email or written letters.
Filing of Consumer Complaint against packers and movers company
If the corporation ignores your complaints or fails to compensate you for your losses, you can submit a CONSUMER COMPLAINT in a consumer forum or register a consumer complaint online under section 12 of the Consumer Protection Act 1986.
Consumer forums were established in India with the goal of ensuring that consumers’ rights are safeguarded and that they are not discriminated against.
The consumer court has said unequivocally that movers and packers companies are included in the definition of services under this statute, and that one can seek remedies from the consumer courts.
Can a FIR be filed against Packers and Movers company alleging fraudulent intention?
Filing a customer complaint is preferable than pursuing legal action since it involves less expense and takes less time. Another benefit of registering a consumer complaint is that you will not need to employ an advocate to defend your case and will be able to submit your case to the consumer forum on your own.
There are also consumer cells where disputes can be resolved through mediation, which is very useful these days.
If you are dissatisfied with the way the consumer court operates or with the court’s decision, you can initiate a separate civil claim in a court of law.
You can also file a FIR against the Packers and Movers Company at your local police station; however, the police generally do not file FIRs in cases involving unofficial inquiries; however, if a prima facie case of deception is established, the police will file a FRAUD FIR under section 421 of the Indian penal code. You can also file a consumer complaint and a police report at the same time.
If you have taken out goods insurance, you can immediately file a claim for insurance with the insurance providers to recoup the damages. Insurance claims are not a barrier to filing a FIR. You can also file a police report for the insured goods.
These are some of the remedies available to consumers who have been duped by a movers and packers company or who have had a service failure on their behalf.
Precautions
Precaution is usually preferable to care, and there are a few safeguards that can be followed before hiring a packers and movers company:
Always hire a registered firm – You should only engage a company that is registered and has a licence to do so. Always check the company’s credibility. You can also look up the company’s reviews on numerous web sites.
Read the contract’s terms and conditions attentively – Companies frequently try to deceive clients by manipulating the contract that they sign and then discriminating against them based on it. You should always read all of the contract’s terms and conditions before signing it.
